Q: Discovery Promo 2025

The Discovery Promo is a promotion offered by the Priveo Santé clinic under certain conditions, and consists of a discount applicable to consultations in “simple minor emergencies” normally priced at $149. Terms & Conditions: <ul> <li>The discount does not apply to laboratories, samples or any other goods or services.</li> <li>Daytime consultations (8:30 a.m. to 4:30 p.m.), Monday to Friday only.</li> <li>Applicable for consultations with a physician or specialized nurse practitioner (SNP).</li> <li>Appointment cancellation and no-show policy (https://help.priveosante.com/fr/article/politique-dannulation-q3n5vu/) applies at all times.</li> <li>Offer subject to appointment availability.</li> <li>A reservation is required to benefit from the discount.</li> <li>Offer maximum value of $50 per person.</li> <li>Discount cannot be exchanged for cash, transferred to another person or applied to another service.</li> <li>This offer cannot be combined with any other promotion or discount. Priveo Santé reserves the right to modify or withdraw this promotion at any time without notice.</li> <li>Offer valid from April 15, 2025 to June 15, 2025. If you have any questions, please contact us at 1-855-776-7748.</li> </ul>

Question 1

Cancellation Policy

Accepted Answer

We understand that unforeseen circumstances may arise, making it necessary to cancel or reschedule an appointment. To ensure optimal management of our availability, respect the professional’s time, and allow other patients to access open time slots, we have implemented the following cancellation and rescheduling policy:

Cancellation more than 24 hours before the appointment: You may reschedule your consultation at no additional cost or receive a full refund if payment was made in advance. To do so, please send us an email at info@priveosante.com. Be sure to include the full name of the person who booked the appointment, as well as the date and time of the appointment in your message.
Same-day appointments or appointments within 24 hours, no-show, or significant lateness: An administrative fee of $100 will be charged. Until these fees are paid, it will unfortunately not be possible to book another appointment.

|| Cancellation Policy and No-show or late arrival policy: : In the event of a no-show without prior notice or a delay of more than 10 minutes, an administrative fee of $100 will apply. In such cases, Priveo Santé reserves the right to reschedule your appointment to avoid inconvenience to other clients and to respect the professional’s schedule.

Question 2

Discovery Promo 2025

Accepted Answer

The Discovery Promo is a promotion offered by the Priveo Santé clinic under certain conditions, and consists of a discount applicable to consultations in “simple minor emergencies” normally priced at $149.

Terms & Conditions:

The discount does not apply to laboratories, samples or any other goods or services.
Daytime consultations (8:30 a.m. to 4:30 p.m.), Monday to Friday only.
Applicable for consultations with a physician or specialized nurse practitioner (SNP).
Appointment cancellation and no-show policy (https://help.priveosante.com/fr/article/politique-dannulation-q3n5vu/) applies at all times.
Offer subject to appointment availability.
A reservation is required to benefit from the discount.
Offer maximum value of $50 per person.
Discount cannot be exchanged for cash, transferred to another person or applied to another service.
This offer cannot be combined with any other promotion or discount. Priveo Santé reserves the right to modify or withdraw this promotion at any time without notice.
Offer valid from April 15, 2025 to June 15, 2025. If you have any questions, please contact us at 1-855-776-7748.

Question 3

What payment methods do you accept?

Accepted Answer

We offer a variety of payment methods, both in-clinic and online. Here are the available options:

In-Clinic Payment Methods :

Debit Card (Interac)
Cash
VISA Debit Cards
VISA/MasterCard Credit Cards
Prepaid VISA/MasterCard Credit Cards

Online Payment Methods :

VISA/MasterCard Credit Cards
Prepaid VISA/MasterCard Credit Cards

Online payments are secured and guaranteed by Stripe.

Question 4

How to Register for the Patient Portal

Accepted Answer

Log in to the patient portal by clicking here.

As a patient of the clinic, the portal offers you several benefits :

Receive notifications and reminders for your appointments;
Receive messages from your doctor, healthcare professional, or the clinic;
Access certain documents (forms, exam requests, consultation requests, lab results, etc.) sent by your doctor or the clinic.

Steps to Register for the Patient Portal

Activate Your Account : To begin, ask your healthcare professional or the clinic's administrative team to activate your account. Once activated, you will receive a welcome email containing your username and a temporary password.

Access the Patient Portal : Click on the link to the patient portal included in the welcome email. This will direct you to the portal login page.
Log In to Your Account : Sign in using your username (your email address) and the temporary password provided in the email.

Create a New Password : Enter a new password and confirm it. Ensure that the password is at least 8 characters long, including one lowercase letter, one uppercase letter, and one number.
Accept Terms and Conditions : Read the terms and conditions of use a

Question 5

Why do I have to pay for medical services?

Accepted Answer

As a non-participating clinic in the health insurance plan, it is important to understand that the fees associated with our services are not reimbursable by the RAMQ. This means that the cost of your consultation or care must be paid at the time of your appointment.

However, we encourage you to check if your private insurance or another health insurance program may cover these fees. Many insurance companies offer plans that reimburse part or all of the costs of services provided in private medical clinics. Feel free to contact your insurer to find out what options are available to you.

Visit our Pricing page to get started.

Question 6

Pricing

Accepted Answer

We believe in the transparency and accessibility of our services. That’s why we charge no opening or annual maintenance fees for our patients.

Medical services are generally non-taxable. However, certain administrative fees, particularly for forms or reports, are considered taxable supplies. This includes services such as medical reports, certificates, and other required administrative documents.

For example :

Forensic report (lawsuit, divorce)
Evaluation report at the request of an employer
Disability insurance report
Attendance ticket at the clinic
Medical information on the driver's license renewal form
Examination of a patient performed to complete the SAAQ form for obtaining a driver's license
Medical file summary for disability insurance

Visit our Pricing page to get started.

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