Booking and Cancellation Policy
We understand that unexpected situations can arise and that it may sometimes be necessary to cancel or reschedule an appointment. To ensure optimal management of availability, respect the professional’s time, and allow other patients to benefit from available time slots, a deposit may be required at the time of booking. The deposit amount varies depending on the type of service booked and will be clearly indicated during the reservation process. This deposit will be deducted from the total amount due at the time of the consultation. In case of cancellations, appointment changes, or delays, the following policy applies:
Cancellation more than 24 hours before the appointment: You may reschedule your consultation at no charge or receive a full refund of your deposit or any amount paid in advance. To do so, please email us at info@priveosante.com. Be sure to include the full name of the person who booked the appointment, as well as the date and time of the appointment in question.
Cancellation 24 hours or less before the appointment, no-show, or delay of more than 10 minutes: If a deposit was paid, it is non-refundable. If no deposit was made, an administrative fee of $100 will be charged. Until this fee is paid, it will unfortunately not be possible to book another appointment. In such cases, Priveo Santé reserves the right to reschedule your appointment in order to avoid inconveniencing other clients and to respect the professional’s schedule.
Deposit at the Time of Booking: A deposit may be required for certain types of consultations. This amount is fully refundable if the appointment is cancelled with at least 24 hours' notice. If cancelled with less than 24 hours’ notice, the deposit is non-refundable.Updated on: 01/07/2025
